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How We Operate
Every website that is hosted on the Web Hosting Logic network is
run over multiple servers. What this means to you is that your website,
email, and DNS are all run on separate servers. If one of those
servers should ever fail, you would not notice any significant down
time.
We don't just back up your site to another place on the same server
that your site is being hosted on. We implement backups every day
and bring them to a completely separate server so that they're ready
for use at all times.
We have developed sophisticated software that monitors every server
on our network minute-by-minute. If at any time, a server should
get overloaded or quit running for any reason, our software will
restart the server or process to ensure that your site, email, and
DNS is running at all times.
As a professional hosting provider, we will never implement upgrades
on a live server. For any website, upgrading a system that is running
could be dangerous to the stability of the server and the system
as a whole; not to mention the fact that your website could go offline
and you could potentially lose your files. Web Hosting Logic has
a timely maintenance schedule for servers and completes backups
before updates or changes are implemented. All customer accounts
are moved to a different server to ensure zero down time.
We maintain powerful UNIX servers loaded with memory and hard disk
space. All of our network servers are operated off a redundant
Tier One Internet Connections.
When you sign up with Web Hosting Logic your account is activated
on the spot and is ready for use.
With Web Hosting Logic, your account or any network access will
never be terminated without notice for any reason. If there is a
legitimate problem, we'll contact you first to inform you of a situation
and provide instructions as to the next steps to be taken.
Customer Service/Support
When you have a problem that requires technical assistance, the
Web Hosting Logic support group is here to help you any time you
need it. Assistance is available by phone, email, AOL,
Yahoo, and MSN Instant Messenger Services. Anytime new information becomes available,
we'll post it for you on our website. Just visit the support page
for detailed account and contact information and other helpful website
resources for you to use.
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